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1. Opening Provisions

A. Under these Terms and Conditions, we define the relationship between our company NEREIS ADVENTURE S.R.L. as the seller and operator of the e-shop at www.nereis37.com, and our customers who enters into a purchase agreement with us.

2. Conclusion of the Purchase Agreement

A. You can order your equipment in the e-shop from anywhere in the world.

B. The order will be instantly registered in the form of a purchase offer and we will confirm receipt by e-mail, including all products ordered and delivery and billing details. The purchase agreement will be concluded upon our acceptance of the purchase offer by shipping the ordered goods. You will automatically receive notification about shipping by email.

C. Usually we supply goods only in a quantity usual for household consumption. In specific cases (especially in the event of discounts or clearance sales), we are entitled to determine a maximum quantity that we can supply. If you require a larger quantity, please send us an email.

3. Withdrawal

A. You have the right, by law, to withdraw from an agreement concluded on the Internet, without explaining the reason, within 14 days of receipt of the products.

B. In order to exercise this right, you must notify us of your decision to withdraw within the above-mentioned time limit. You can contact us at [email protected].

C. In case of withdrawal, we will refund the cost of the products. The above amounts will be refunded immediately after the evaluation of the returned products. In order to refund the amount, we will use the same payment method that you used to pay for the purchase.

D. It is necessary to ship the products immediately, no later than 14 days from the date of receipt. Supporting the costs associated with returning the products. If you have received additional products ("gift") free of charge as a result of the conclusion of the contract, this gift must also be returned.

E. Please note that you will be held responsible for any diminution of the value of the products, as a consequence of their handling in a manner other than that necessary to familiarize yourself with the nature, properties and functionality of the product. Please also note that you may not withdraw from the agreement in the case of products made according to your requirements or custom products, as well as in the case of products that have been unpacked and cannot be returned for packaging for hygiene reasons (for example, if you have opened the packaging in the case of products that come into direct contact with the skin). It is not possible to withdraw from the contract, in the case of gift wrapping or eco-packaging services, once the goods have already been packed and therefore the service has been provided (the seller provides the gift wrapping or eco-packaging service immediately after placing the order, if the service was selected by the customer).

4. Complaints

A. If the products are defective in delivery, we can agree on compensation in the form of a voucher. You also have the right to request the removal of the defect in the form of replacement or repair of the product. If it is impossible or unfeasible for us to eliminate the defect, you have the right to claim a reduction in the purchase price, and if the defect is substantial, you may also withdraw from the purchase agreement. You have these rights even if such a defect occurs later.

B. We take responsibility for manufacturing defects if they occur within two years of their delivery or before the expiry date stated on the package.

C. The products will be considered defective especially when they do not have the usual properties or presented, do not serve the purpose, do not comply with legal requirements or have not been delivered in the agreed quantity. Please note that the increased sensitivity or allergic reaction to the delivered products cannot be considered as defects in the product. Also, deficiencies regarding gifts and other gratuities, which we provide beyond the limits of your order, cannot be considered defective. The images of the products in our store are only illustrative and do not constitute a mandatory presentation of the properties of the goods (eg, the packaging may be different due to a change implemented by the manufacturer).

D. We will be happy to answer any questions regarding complaints at [email protected].

E. We will inform you of the progress of the complaint, in particular of its receipt, acceptance or rejection by e-mail. We may also contact you by phone.

F. We will take a decision on the complaint without delay. The duration of the complaint resolution, including the removal of defects, usually lasts up to 30 days. Otherwise, you have the right to withdraw from the purchase agreement. You are required to provide us with the necessary assistance to meet the above deadline.

G. In the event of a justified claim, we will bear the costs of returning the products.

5. Method of Payment and Delivery

A. You can select the payment and delivery method from the options we offer. Before placing the order, we will notify you of the selected payment method and associated costs.

B. The delivery dates presented are for information only and are based on the delivery times expected by the carriers.

C. We reserve the right to ensure free delivery of products in certain cases.

D. You can find more details on the delivery and payment page.

6. Miscellaneous

A. We are required to issue a tax invoice for your purchase. Your invoice can be found in the account you created in the store and a copy can be requested at any time at [email protected].

B. With a view to the independent, impartial, transparent, efficient, expeditious and expeditious settlement of any disputes concerning contractual obligations arising out of contracts for the sale or provision of online services with you as a consumer, through the website www.nereis37.com, we inform you about the existence and the possibility to use the European SOL platform (link in the basement of the store). The SOL platform is an interactive website, free of charge and available online, in all the official languages of the European Union institutions, created for consumers and traders who want out-of-court settlement of disputes.

C. The agreement will be concluded in Romanian and will be subject to the laws of Romania.

D. All prices for products and services are indicated including the VAT valid when placing the order.

E. By placing this order, you agree to receive the tax invoice in electronic format.

F. All product prices, including discounted prices, are valid until further notice or until stocks are exhausted.

7. General Information

A. We are required to issue a tax invoice for your purchase. Your invoice can be found in the account you created in the store and a copy can be requested at any time at [email protected].

B. With a view to the independent, impartial, transparent, efficient, expeditious and equitable settlement, out of court, of any disputes concerning contractual obligations arising out of contracts for the sale or provision of online services with you as a consumer, through the website www.nereis37.com, we inform you about the existence and the possibility to use the European SOL platform (link in the basement of the store). The SOL platform is an interactive website, free of charge and available online, in all the official languages ​​of the European Union institutions, created for consumers and traders who want out-of-court settlement of disputes.

C. The agreement will be concluded in Romanian and will be subject to the laws of Romania.

D. All prices of the products and services are indicated including the VAT valid at the time of placing the order.

E. By placing this order, you agree to receive the tax invoice in electronic format.

F. All product prices, including discounted prices, are valid until further notice or until stocks are cleared.

G. The photos of the products included in this store are used exclusively for the best possible promotion of the products. Other materials may carry specific copyright, such as banners, wallpapers, etc. for example: https://www.freepik.com/photos/water. The taking over and use for any purpose of the materials from this store is strictly forbidden.

Any questions? Contact us.

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